In general, KM comprises a range of practices used by organizations to identify, create, represent, distribute and enable adoption of what it knows, and how it is known. Various benefits such as improved productivity, product quality, flexibility, inter-employee relationships and effective knowledge creation and utilization are often associated with KM implementation. KM has been therefore, an increasingly hot topic among management leaders.
In recent years, the HKSAR Government has been actively promoting KM among various bureaux and departments (such as Civil Services Bureau, The Office of the Government Chief Information Officer, The Hong Kong Police Force, Department of Health, Environmental Protection Department, Census and Statistics Department), as a result, various KM units and positions were created to channel and focus resources and communications more effectively.
On the other hand, studies have shown that KM capacity of SMEs in Hong Kong exists but is not well-developed. Although managers of SMEs have a strong awareness to identify and consolidate knowledge effectively, the lack of communication, empowerment opportunities, support for a learning culture and financial capital in SMEs are often contributing factors to the low adoption of KM in the private sector.
To increase public awareness and promote KM practices, PolyU's Knowledge Management Research Centre (KMRC) had recently hosted the first Hong Kong Global MAKE (Most Admired Knowledge Enterprise) Award, paying recognitions and tributes to 7 organizations which have effectively transformed enterprise knowledge and intellectual capital into superior products, services or solutions.
As one of the most active provider in KM consultancy services, KMRC offers a wide range of consultancy service and professional training helping various enterprises and organization to utilize KM approach for achieving competitive advantage. Our KM experts are made up of practitioners from the software industry, professional services and research background. Since 2004, our team was actively involved in conducting KM audits, review of KM systems, KM strategic planning and KM trainings for various government and private sectors. Combining strong research knolwedge and extensive consulting experience, our KM team has delivered nearly 40 consultancy projects in the past years, assisting public and private sectors in developing roadmaps for KM implementation and enhancing a knowledge sharing culture. In facing the radical changes of the business scenario, KM will continue to be a commonly used strategy by corporate leaders to improve performance, profitability, and even becoming an issue of survival and innovation.
Unleashing the benefits of KM requires a sophisticated integration and balancing of leadership, organization, learning, technology and a supportive implementation system. If you are interested to know more about our KM consultancy services, please contact Miss Kit Chan at tel: 3400-2713 or Prof. Eric Tsui at tel: 2766-6609 for further details.
